Return & Refund Policy

At Golden Brothers Co, we are committed to customer satisfaction while strictly following all federal and state regulations related to firearms, ammunition, and other products.

This Return & Refund Policy outlines how returns, exchanges, and refunds are handled for purchases made on our website.

Effective Date: January 1, 2025
Last Updated: March 26, 2026

Email: [email protected]
Phone: (229) 226-9150

General Return Policy (Non-Firearm Products)

For items such as hardware, feed, apparel, and accessories:

Return Conditions

Condition	Return Window	Refund Type
Unused (Original Packaging)	30 Days	Full Refund / Exchange
Unused (No Packaging)	15 Days	Store Credit
Used / Damaged	Not Eligible	No Refund
Defective (Manufacturer Fault)	90 Days	Full Refund / Exchange

Firearm Return Policy

Important Notice

All firearm sales are final after ATF Form 4473 completion and NICS approval, as required under U.S. federal law.

Pre-Transfer Cancellation (Before Form 4473)

Orders can be canceled before transfer
If not shipped: Full refund within 5–7 business days

If shipped to FFL:

Customer pays return shipping
$25 restocking fee applies

Post-Transfer Returns

No returns allowed after transfer
Federal law requires these transactions to be final

Defective Firearms

Report within 5 business days of transfer
Manufacturer warranty process applies
We assist with warranty claims

NICS Denial Refund

Full refund issued within 7 business days
Shipping and transfer fees are non-refundable

Ammunition Return Policy

All ammunition sales are final.

No returns or exchanges allowed
Applies to all calibers including 9mm, .40 S&W, .45 ACP, rifle, and shotgun ammunition

Important: If you receive a damaged or incorrect product, contact us within 3 business days for review.

How to Request a Return

Follow these steps to initiate a return:

Contact us via email or phone with order details
Provide reason and images if applicable
Receive a Return Merchandise Authorization (RMA)
Pack item securely
Ship to the address below

Shipping Address:
Golden Brothers Co
1710 Smith Avenue
Thomasville, GA 31792

Note: Refund will be processed within 5–7 business days after inspection.

Return Shipping Costs

Situation	Shipping Responsibility
Defective item	Company pays
Wrong item shipped	Company pays
Customer change of mind	Customer pays
Firearm pre-transfer return	Customer pays
NICS denial	Company pays (from FFL)

Refund Processing

Refund issued to original payment method
Processing time: 5–10 business days
Shipping charges are non-refundable
Restocking fee up to 15% may apply

Exchanges

Available only for non-firearm items
Price differences will be adjusted
Processed after inspection

Non-Returnable Items

The following items are not eligible for return:

Firearms after transfer
Ammunition
Custom or special-order items
Gift cards
Used or damaged items
Items returned without RMA
Items returned outside the allowed window

Manufacturer Warranty Support

Many products include manufacturer warranties. Customers can contact the manufacturer directly, and we will assist when needed.

Supported brands include:

Glock
Sig Sauer
Smith & Wesson
Ruger
Remington

Legal Compliance

This policy complies with:

Federal Trade Commission (FTC) regulations
Georgia consumer protection laws
ATF firearm regulations
Credit card processing policies

Contact Us